1.Please don't use any POX. box address, package may be lost.
2.Please use Physical address, and make sure there is someone there sign for the package, "Leave at door" package may lost at high risk.
3.We will recommend u leave your phone No. for DHL to contact.
4.Due to the security issue is getting more and more severe in some area, we are NOT RESPONSIBLE for package lost in these cases:
a. Shipping address is not clear or wrong, DHL won't be able to find it.
b. Nobody be able to sign for the package and DHL leave at door, package stolen
c. Signed by someone else you don't know which means malicious stolen
We will be RESPONSIBLE for these circumstances and full refunding:
1. We put the wrong address which didn't match ur given address
2. DHL delivery to another wrong address instead of ur given address.
100% Money Back Guarantee on each item.
Please contact us within 7days upon your receipt of the item(s). The refund will be rendered once the item(s) has been sent back in original condition. No refunds/exchange for hair being installed, cut, dyed, washed or any damage & process, please understand)
Money will be refunded within 3 WORK DAYS after we received the hair with ORIGINAL CONDITION.
Feedback & After-Sales Service
We will be greatly appreciated if u can leave us 4 or 5 stars POSITIVE feedbacks. Your good review is great encouragement for our hard working staff. If you are not satisfied with the item you received, please contact us before leaving negative feedback. We would like to work with u together to solve any problem.
Maxglam NEVER/EVER PURCHASE FOR GOOD REVIEW, please understand. Any after sales issue, please contact us without hesitate. We will help u solve the issue based on our refund policy :)